Refund & Cancellation Policy

Version: LA-REFUND-2026-10-V1 · Published: October 15, 2026

1. Individually purchased downloadable eBooks

All sales of properly delivered downloadable eBooks are final. After confirmed payment, purchased eBooks are made accessible through the buyer's secure account, as described in the offer. A buyer's decision not to retrieve or use a properly available eBook, a change of mind, or subsequent use of the file does not ordinarily qualify for a discretionary refund.

Proper delivery means that the purchased digital product is provided or made accessible as represented, in a working and usable form. We do not equate merely recording a page visit with proof that a file was downloaded or read. This eBook rule applies to separately purchased eBooks; content included with a membership follows the membership's purchase terms.

2. Legitimate exceptions

We investigate claims concerning files that cannot be accessed or are materially defective, non-delivery, material differences from advertised descriptions, incorrect or duplicate billing, unauthorized charges, and other legally protected concerns. Where appropriate, we may correct a file, restore access, provide technical assistance, or issue a refund or other remedy. We provide refunds or remedies required by applicable law. This policy does not waive lawful credit-card dispute rights.

3. Separately purchased online courses

On-demand educational courses are ordinarily final sale after the purchased streaming content has been made available as described, particularly when access or playback has begun. Material unavailability, technical failure, misdescription, billing errors and legal rights are handled under Section 2. A video request does not prove that a member watched or completed the lesson.

4. Monthly memberships

Memberships automatically renew at the disclosed monthly price until canceled. Use Profile & Billing to access the secure Stripe Billing Portal and cancel future renewals. Cancellation ordinarily takes effect at the end of the paid period and does not automatically generate a prorated refund for unused time, unless offered, shown for the particular transaction, or required by law. We investigate incorrect, duplicate or unauthorized billing and failure to provide materially promised access. Cancellation must remain available without unnecessary obstacles.

5. Live events and workshops

Any purchase-specific cancellation cutoff or refund condition will be disclosed with the event before purchase. When we cancel a paid event without delivering the purchased service or an agreed suitable alternative, an appropriate remedy will be provided, including a refund where required.

6. Assistance and refund requests

Contact support@liveandascend.com with the relevant purchase, date, and problem. Do not send payment card numbers or passwords. We review pertinent purchase terms, payment status, access and delivery records, support history, and applicable legal obligations. Approved refunds are processed through the applicable payment provider and posting time depends on the financial institution. No fixed 7-day, 14-day or 48-hour deadline limits legally protected requests.

7. Transaction-specific terms and changes

Disclosures shown at the time of purchase govern that transaction to the extent applicable. Later versions of this policy are prospective and do not establish earlier consent. The Terms of Use and Privacy Policy provide additional details.